News From Board of Directors

 

It is with great pleasure that the Board is able to announce that Valencia has a new management partner.  Effective yesterday, October 14th, we have contracted with Avria Community Management to manage our community, and I am particularly excited about the exceptional alignment of philosophy and purpose between our two organizations.  The Avria company website is located at https://AvriaCAM.com/ and you can learn more about the company by visiting.

 

The selection process was long and comprehensive, starting with 14 companies and progressively narrowing to 6 detailed proposals.  After multiple hours of face-to-face interviews, 2 finalists were selected and we entered into negotiations with these two finalists.  Avria emerged as the company best suited to manage our affairs through uncommon alignment of business philosophy and values, commitment to strong customer service, flexibility and adaptability of process, and alignment of banking and other systems.  The details of our contract with Avria (which is posted on the Valencia website) has several unique and collaborative features that make this partnership a win-win for both.

 

Avria Community Management is a young, 2-year-old company founded by two Viera residents (Renee and Tom Barnhart) with specific expertise in management, and civil law.  Both licensed community association managers with previous board member experience themselves, Renee and Tom are directly familiar with both sides of the management company/client relationship.  They started their company to address what they perceived as shortcomings with the dominant management companies in the area; poor customer service, high cost structure, poor communication, and overly rigid policies and processes that force all clients into the same mold, whether that mold fits or not.  Many of these business priorities and values reflect directly on specific disappointments that Valencia has had with our previous management company.  With this new management partner, we will have better focus, better responsiveness, better structural fit, better business philosophy; in all, just better value for a premier community with high expectations.

 

The Avria team of Renee and Tom (2 CAMs for the price of one) are busy setting up their systems with our data and they will be reaching out to the community to introduce themselves in the next few days.

Please join us in welcoming them to Valencia.

 

The Valencia Board